Privacy policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Xcellerate (“we,” “our,” or “us”) is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our infrastructure products and services.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

2. Data controller information

Company: Xcellerate
Contact: [support@xcellerate.be] Data Protection Officer: [dpo@xcellerate.be]
Address: Wingenesteenweg 7 bus 001, 8750 Zwevezele, Belgium

3. Information we collect

3.1 Information you provide

  • Contact Information: Name, email address, phone number, company name, job title
  • Account data: Username, password (encrypted), account preferences
  • Business information: Company size, IT infrastructure requirements, technical specifications
  • Communication data: Inquiries, support tickets, feedback

3.2 Automatically collected information

  • Technical data: IP address, browser type, operating system, device information
  • Usage data: Pages visited, features used, interaction patterns
  • Cookie data: Session cookies, preference cookies, analytics cookies (see Cookie Policy)

We process your personal data based on:

  • Legitimate interests: To provide and improve our infrastructure solutions
  • Contract performance: To deliver products and services you’ve requested
  • Consent: For marketing communications and optional data processing
  • Legal obligations: To comply with EU regulations and legal requirements

5. How we use your information

We use collected information to:

  • Provide and maintain our infrastructure products and services
  • Process transactions and manage accounts
  • Send technical notices and security alerts
  • Respond to support requests and inquiries
  • Analyze and improve our products for IT departments
  • Comply with legal obligations
  • Send marketing communications (with consent)

6. Data sharing and disclosure

We may share your information with:

  • Service providers: Cloud hosting, analytics, customer support platforms
  • Business partners: Only when necessary to deliver requested services
  • Legal authorities: When required by law or to protect rights
  • Business transfers: In case of merger, acquisition, or asset sale

We do not sell your personal data to third parties.

7. International data transfers

When transferring data outside the EU, we ensure appropriate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Your explicit consent where required

8. Data security

We implement industry-standard security measures including:

  • Encryption in transit and at rest (AES-256)
  • Access controls and authentication
  • Regular security audits and penetration testing
  • Incident response procedures
  • Employee training on data protection

9. Data Retention

We retain personal data for:

  • Active accounts: Duration of business relationship
  • Marketing data: Until consent withdrawal or 3 years of inactivity
  • Legal records: As required by EU tax and business laws (typically 7 years)
  • Technical data: 90 days after termination of contract and/or handover

10. Your Rights Under GDPR

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Limit processing of your data
  • Portability: Receive your data in a structured format
  • Object: Oppose processing for direct marketing
  • Withdraw Consent: At any time for consent-based processing

To exercise these rights, contact: [privacy@xcellerate.be]

11. Automated decision-making

We do not use automated decision-making or profiling that produces legal effects concerning you.

12. Children’s privacy

Our services are intended for businesses and IT professionals. We do not knowingly collect data from individuals under 16 years of age.

We use cookies to enhance user experience. Types include:

  • Essential cookies: Required for website functionality
  • Analytics cookies: To understand usage patterns
  • Preference cookies: To remember your settings

You can manage cookie preferences through your browser settings or our cookie consent tool.

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

15. Updates to this policy

We may update this policy to reflect changes in law or our practices. We will notify you of material changes via email or website notice.

16. Contact information

For privacy-related questions or concerns:

Email: privacy@xcellerate.be Data Protection Officer: dpo@xcellerate.be Phone: +32 51 499 001 Address: Wingenesteenweg 7 bus 001, 8750 Zwevezele, Belgium

17. Supervisory authority

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

This privacy policy was last reviewed and updated on January 1, 2025, to ensure compliance with current EU data protection regulations.